Cancellation Policy
Regular Events
1 Day Tour Bus
Overnight Tours
Other Circumstances
Regular Events
| ONE MONTH BEFORE |
21-30 DAYS BEFORE |
11-20 DAYS BEFORE |
3-10 DAYS BEFORE |
2 DAYS BEFORE |
24 HOURS BEFORE |
ON THE DAY |
|---|---|---|---|---|---|---|
| 0% | 10% | 20% | 30% | 40% | 50% | 100% |
- In the event of cancellation on the part of the participant, the following cancellation charges will apply.
- Cancellation fee will be computed based on the total cost (regular tour fee plus the options and extras).
- The participant has to cover the bank transfer fee (between 0-440yen depending on your bank account) if the participant want the money to be refunded by bank transfer rather than to be kept as a credit for future Tokyo Gaijins event.
- Cancellation made after business hours (6pm) is already considered as the next day.
- We will waive the cancellation fee if the participant (not Tokyo Gaijins) finds a replacement.
1 Day Tour Bus
| 11 DAYS BEFORE |
10-8 DAYS BEFORE |
7-2 DAYS BEFORE |
24 HOURS BEFORE |
ON THE DAY NO SHOW |
|---|---|---|---|---|
| 0% | 20% | 30% | 40% | 100% |
- In the event of cancellation on the part of the participant, the following cancellation charges will apply.
- Cancellation fee will be computed based on the total cost (regular tour fee plus the options and extras).
- The participant has to cover the bank transfer fee (between 110-440yen) if the participant want the money to be refunded by bank transfer rather than to be kept as a credit for future Tokyo Gaijins event.
- Cancellation made after business hours (6pm) is already considered as the next day.
- We will waive the cancellation fee if the participant (not Tokyo Gaijins) finds a replacement.
Overnight Tours
| 21 DAYS BEFORE |
20-8 DAYS BEFORE |
7-2 DAYS BEFORE |
24 HOURS BEFORE |
ON THE DAY NO SHOW |
|---|---|---|---|---|
| 0% | 20% | 30% | 40% | 100% |
- In the event of cancellation on the part of the participant, the following cancellation charges will apply.
- Cancellation fee will be computed based on the total cost (regular tour fee plus the options and extras).
- The participant has to cover the bank transfer fee (between 110-440yen) if the participant want the money to be refunded by bank transfer rather than to be kept as a credit for future Tokyo Gaijins event.
- Cancellation made after business hours (6pm) is already considered as the next day.
- We will waive the cancellation fee if the participant (not Tokyo Gaijins) finds a replacement.
Other Circumstances
- No cancellation fee if the tour get canceled due to lack of participants (bank transfer fee may apply).
- In the event the trip/event get canceled due to the weather, natural calamity (e.g. typhoons, strong earthquakes), pandemic, civil unrest and other circumstances beyond our control, a 10% cancellation fee may apply to cover the cost of event preparation and cancellation payments for hotels, buses, and equipment etc.